Fees & commission

How commission works

Commission is calculated on the item subtotal (the price the customer pays for your products, excluding delivery and taxes). For a sale of KES 1,000 at 10% commission, you receive KES 900 to your payable balance.

Commission is recorded in your ledger as a separate line so you can always reconcile what was earned vs. what was deducted.

Payment processing fees

Payment processors (M-Pesa, card networks) charge their own fees. SafariCart absorbs these on your behalf as part of the platform commission — you don't see a separate line for them.

Refunds & chargebacks

If a customer is refunded, the corresponding commission is reversed in your ledger. Chargebacks (rare on M-Pesa, possible on cards) are handled the same way.

Custom commission rates

Strategic categories — heavy goods, low-margin staples, or large wholesale partners — sometimes have custom rates. If you think yours should be one of them, write to vendors@safaricart.co.ke with your numbers.